http://www.bdcsoftware.com/support-forum/ Software support forum en-US Thu, 29 Jul 2010 13:03:57 +0000 http://bbpress.org/?v=1.0.2 q http://www.bdcsoftware.com/support-forum/search.php http://www.bdcsoftware.com/support-forum/topic/nokia-e-72-0727-crashes-on-ap-selection-and-callssms#post-130 Wed, 14 Jul 2010 08:44:32 +0000 genezkool323 130@http://www.bdcsoftware.com/support-forum/ <p>Hello,</p> <p>I am having almost the exact same issue (although I also have it with the kinetic scrolling bug in python), except that I am using the Nokia 5800.</p> <p>After I select any access point the application exits with no error. It just returns to the Applications directory. Choosing SMS or Call does the same thing.</p> <p>I am wondering if there is any special formatting for the Google Voice account settings, but I've tried everything and it keeps terminating. Is it worth it to downgrade to attempt to see any results?</p> <p>Thanks,<br /> Oliver </p> http://www.bdcsoftware.com/support-forum/topic/nokia-e-72-0727-crashes-on-ap-selection-and-callssms#post-129 Thu, 01 Jul 2010 12:44:27 +0000 grant 129@http://www.bdcsoftware.com/support-forum/ <p>&gt; Have you tried specifying the access point name in the options dialog?</p> <p>Yes, when I do, it crashes at that point too.</p> <p>It also crashes when I choose "back" from the options screen.</p> <p>When I say "crashes" I mean the same thing as in the original post - where the app just seems to close without any error message.</p> <p>And, yes, "&lt;cut&gt;" just indicates the beginning and end of content in the debug file.</p> <p>HTH - and hope you can help too - the browser just isn't a great way to use GV. </p> http://www.bdcsoftware.com/support-forum/topic/nokia-e-72-0727-crashes-on-ap-selection-and-callssms#post-128 Mon, 28 Jun 2010 19:54:36 +0000 Raf 128@http://www.bdcsoftware.com/support-forum/ <p>I'm sorry but I don't have E72 available to test. Have you tried specifying the access point name in the options dialog?</p> <p>Also, where you say "&lt;cut&gt;" is that the last line in the log? </p> http://www.bdcsoftware.com/support-forum/topic/nokia-e-72-0727-crashes-on-ap-selection-and-callssms#post-127 Mon, 28 Jun 2010 10:32:12 +0000 grant 127@http://www.bdcsoftware.com/support-forum/ <p>I just installed the GoogleVoiceForS60 app, and its crashing when I select an access point.</p> <p>I'm using an E72 with sw version 031.023 (31-mar-2010), custom version 031.023.244.02 (22-apr-2010).</p> <p>I first installed the list of packages. I noticed that the phone already had newer versions of ssl.sis and pips.sis</p> <p>PIPS Installer -&gt; website 1.06(0), phone 1.07(4)<br /> Open C LIBSSL -&gt; website 1.06(0) phone 1.07(0)</p> <p>.. so I didn't install those. Stdioserver.sis went on without problems, and I installed GoogleVoiceForS60.sis. I rebooted the phone.</p> <p>If I attempt to send an SMS or make a call, the app just exits, without any error message. I saw the instructions about enabling debugging in another post, so I did that and here is the output from it.</p> <p>---&lt;cut&gt;---<br /> 06/28/10 12:14:23 Setting screen layout</p> <p>06/28/10 12:14:23 Setting app menu</p> <p>06/28/10 12:14:23 App run level</p> <p>06/28/10 12:14:23 MainView activate</p> <p>06/28/10 12:14:23 Forcing AP change</p> <p>06/28/10 12:14:23 Starting get_ap_from_settings</p> <p>06/28/10 12:14:23 Done with socket.access_points</p> <p>06/28/10 12:14:23 Enumerating through access points</p> <p>06/28/10 12:14:23 Reading AP from database</p> <p>06/28/10 12:14:23 Returning access point name</p> <p>06/28/10 12:14:24 Tab switched: 0</p> <p>06/28/10 12:14:24 Getting records</p> <p>06/28/10 12:14:24 Loading contacts</p> <p>06/28/10 12:14:25 Found 251 contacts</p> <p>06/28/10 12:14:25 Verifying settings</p> <p>06/28/10 12:14:31 Tab switched: 0</p> <p>06/28/10 12:14:31 Getting records</p> <p>06/28/10 12:14:31 Loading contacts</p> <p>06/28/10 12:14:32 Found 10 contacts</p> <p>06/28/10 12:14:34 Verifying settings</p> <p>06/28/10 12:14:38 Verifying settings</p> <p>06/28/10 12:14:46 Forcing AP change</p> <p>06/28/10 12:14:46 Starting get_ap_from_settings</p> <p>06/28/10 12:14:46 Done with socket.access_points</p> <p>06/28/10 12:14:46 Enumerating through access points</p> <p>06/28/10 12:14:47 Reading AP from database</p> <p>06/28/10 12:14:47 Returning access point name</p> <p>---&lt;cut&gt;---</p> <p>So, it looks like the app crashes when it attempts to use or select the access point. One thing I noticed different about the recent SW update to the E72 was the inclusion of SmartConnect since the email application doesn't use the new "Internet" automatic connection destination. So, I guess they contracted with BirdStep to give us E72 users the SmartConnect app as a workaround for automatically switching between wifi and carrier internet. I don't know if this has anything to do with the crashing... </p> http://www.bdcsoftware.com/support-forum/topic/nokia-e63-certification-error-while-installing-google-voice-for-s60#post-126 Tue, 22 Jun 2010 17:47:45 +0000 Raf 126@http://www.bdcsoftware.com/support-forum/ <p>You need to enable installation of 'self signed' applications on your phone. This setting should be somewhere in the phone settings menu. </p> http://www.bdcsoftware.com/support-forum/topic/nokia-e63-certification-error-while-installing-google-voice-for-s60#post-125 Tue, 22 Jun 2010 13:37:50 +0000 moto_jon 125@http://www.bdcsoftware.com/support-forum/ <p>Hello,</p> <p>I tried to follow the instructions below without success so I tried installing ssl.sis, stdioserver.sis and pips.sis. I am still recieving a Certification error and it won't install .7.27 on the phone.</p> <p>1. Download and install the PyS60 2.0.0 runtime<br /> 2. Download and install GoogleVoiceForS60_0.7.27_merged.sis </p> <p>I may be sending this prematurely since I received the phone today and am not completely familar with it yet. To me it sounds like the SSL isn't installing properly. I tried re-installing but can't get Google Voice to install. Do you have any sugestions on what I should try next?</p> <p>Model: E63-2 </p> http://www.bdcsoftware.com/support-forum/topic/nokia-n95-not-working#post-124 Wed, 16 Jun 2010 01:04:06 +0000 Jonathan 124@http://www.bdcsoftware.com/support-forum/ <p>Nokia n95 good cel phone but there are small problems as happened with "dnarna" i was also going to recommend you to reboot when i start reading thread but i was too late to answer this </p> http://www.bdcsoftware.com/support-forum/topic/e75-works-great#post-123 Wed, 16 Jun 2010 00:59:32 +0000 Jonathan 123@http://www.bdcsoftware.com/support-forum/ <p>It is MUCH better. The only negative difference is smaller screen and no touch. But everything else is much better and the full qwerty keyboard rocks. Very easy to type on even with big fingers like i have. Also it looks and feels like a top end hand... </p> http://www.bdcsoftware.com/support-forum/topic/hope-you-will-add-support-for-sip#post-122 Wed, 16 Jun 2010 00:56:53 +0000 Jonathan 122@http://www.bdcsoftware.com/support-forum/ <p>SIP is an ASCII-based, application-layer control protocol that can be used to establish, maintain, and<br /> terminate calls between two or more endpoints. Like other VoIP protocols, SIP is designed to address<br /> the functions of signaling and session management within a packet telephony network. Signaling allows<br /> call information to be carried across network boundaries. Session management provides the ability to<br /> control the attributes of an end-to-end call. </p> http://www.bdcsoftware.com/support-forum/topic/very-disappointed#post-121 Mon, 14 Jun 2010 10:08:36 +0000 dnarna 121@http://www.bdcsoftware.com/support-forum/ <p>i can not see any reason to use a google voice account linked to my hard phone lines rather than gizmo5 number. </p> http://www.bdcsoftware.com/support-forum/topic/cant-get-it-to-work-with-nokia-e71x#post-120 Sun, 06 Jun 2010 22:16:25 +0000 Cneu 120@http://www.bdcsoftware.com/support-forum/ <p>got it to work by installing the Google Voice app on my phone, all others on my flash card. </p> http://www.bdcsoftware.com/support-forum/topic/cant-get-it-to-work-with-nokia-e71x#post-119 Sun, 06 Jun 2010 22:13:07 +0000 Cneu 119@http://www.bdcsoftware.com/support-forum/ <p>steviebb55, can you tell me what you did? I can't get it to run either. I click it, and nothing happens. </p> http://www.bdcsoftware.com/support-forum/topic/cant-get-it-to-work-with-nokia-e71x#post-118 Mon, 24 May 2010 18:54:18 +0000 steviebb55 118@http://www.bdcsoftware.com/support-forum/ <p>Never mind I got it to work. Thanks! </p> http://www.bdcsoftware.com/support-forum/topic/cant-get-it-to-work-with-nokia-e71x#post-117 Mon, 24 May 2010 18:36:45 +0000 steviebb55 117@http://www.bdcsoftware.com/support-forum/ <p>Hey i was wondering if anyone has been able to get this application to work on the Nokia e71x. I have downloaded all three of the applications but when I go to load the GV application it does nothing. Any ideas? </p> http://www.bdcsoftware.com/support-forum/topic/update-on-gizmo5-integration#post-116 Sun, 16 May 2010 06:31:33 +0000 johndoe98 116@http://www.bdcsoftware.com/support-forum/ <p>So I read in a post from a while back that though you don't plan on adding SIP integration you have considered adding Gizmo5 support. That would really improve the software for people who only have data plans on their mobile devices but who use a google voice account linked to their hard phone lines at home. How's the progress coming on that? Also, why not simply tap into the symbian system that uses the internet calling feature and let that native part of the operating system handle all the SIP and Gizmo integration/registration? In other words, couldn't you just program your software to simply use the system default dialing setup rather than forcing it through the cellular network? </p> http://www.bdcsoftware.com/support-forum/topic/nokia-5800-contacts-list-bug#post-115 Tue, 27 Apr 2010 13:51:32 +0000 Raf 115@http://www.bdcsoftware.com/support-forum/ <p>Any firmware with kinetic scrolling support (including V50 for 5800) will break the listbox scrolling in python. This issue has to be fixed in the python runtime and unfortunately Nokia devs are dragging their feet on this one. </p> <p>Sometimes I wonder if they even use Nokia phones themselves as this has been broken since version 1.9.7 (released in August 2009) and any python app that uses listboxes is essentially broken and unusable. Maybe they all use the latest Nokia 2100 phones...</p> <p>At this point all I can do is swear at them and hope that someday it might be fixed ;-) </p> http://www.bdcsoftware.com/support-forum/topic/nokia-5800-contacts-list-bug#post-114 Tue, 27 Apr 2010 13:37:56 +0000 Defaultmp3 114@http://www.bdcsoftware.com/support-forum/ <p>Do you have any idea if this was fixed in S60 V50? Seeing how it has yet to have an NA release, I can't verify it for myself, but I was wondering if any international users have confirmation one way or the other. </p> http://www.bdcsoftware.com/support-forum/topic/e61-wont-even-start#post-113 Tue, 27 Apr 2010 07:13:02 +0000 Raf 113@http://www.bdcsoftware.com/support-forum/ <p>This is also a know issue with the Python interpreter and is waiting for a fix from Nokia. I tried to make them aware that this is a serious issue and is inconveniencing many users but so far the Nokia python development team has not addressed the bug. </p> http://www.bdcsoftware.com/support-forum/topic/nokia-5800-contacts-list-bug#post-112 Mon, 26 Apr 2010 19:45:27 +0000 Raf 112@http://www.bdcsoftware.com/support-forum/ <p>This is a known issue with the Python runtime. I have made Nokia aware of the issue over 6 months ago and am still waiting on a fix from them. Unfortunately until Nokia fixes this issue there is nothing I can do.</p> <p>This is the official nokia bug:<br /> <a href="https://garage.maemo.org/tracker/index.php?func=detail&amp;aid=4742&amp;group_id=854&amp;atid=3201" rel="nofollow">https://garage.maemo.org/tracker/index.php?func=detail&amp;aid=4742&amp;group_id=854&amp;atid=3201</a></p> <p>Unfortunately this issue affect all 5th edition devices and is also the reason why I have not published a new version of the app on OVI yet.</p> <p>Sorry</p> <p>Raf </p> http://www.bdcsoftware.com/support-forum/topic/nokia-5800-contacts-list-bug#post-111 Mon, 26 Apr 2010 16:45:56 +0000 Defaultmp3 111@http://www.bdcsoftware.com/support-forum/ <p>Running GoogleVoiceforS60 version 0.7.25 and S60 V40.2.005.465.03 on a Nokia 5800 Navi Edition.</p> <p>The contacts list doesn't work, in the sense that the image doesn't update when I scroll down. If I highlight a section, then that particular line will be updated to the new contact. That is to say, it acts like a still image if I scroll in either direction, and updates whenever I touch an area, and then once again becomes a still image. Sorry if that sounds confusing, I can elucidate further if needed.</p> <p>To note, this happened after I updated S60 from whatever version it was that came installed on the phone. Before, it was working fine. It has only started this issue after the update. </p> http://www.bdcsoftware.com/support-forum/topic/googlevoicefors60-is-good-it-will-be-better-if-more-features-can-be-added#post-110 Sat, 17 Apr 2010 19:15:37 +0000 gig 110@http://www.bdcsoftware.com/support-forum/ <p>more information to (1), the physical number must be registered with google voice, which is required by google. </p> http://www.bdcsoftware.com/support-forum/topic/googlevoicefors60-is-good-it-will-be-better-if-more-features-can-be-added#post-109 Sat, 17 Apr 2010 11:50:45 +0000 gig 109@http://www.bdcsoftware.com/support-forum/ <p>I tried it on Nokia 5800. It works well. I registered this account to say thank you, and want to request more features :)<br /> (1) gizmo5 number support. If I set my number to gizmo5 number, it won't dial it. It does work if I set it to a physical phone number.<br /> (2) When manually entering a phone number to call, no more than 10 digit can be accepted. One importance feature of Google voice is its cheap international call. I need enter more than 10 digit to do that. I haven't tried whether it works if the number in the contact exceeds 10 digit.</p> <p>For now, I still have to log into my Google voice account through web, to ring my gizmo5 number, or/and to make an international call. Could you please add those features in your next release?</p> <p>A good software, Thank you! </p> http://www.bdcsoftware.com/support-forum/topic/does-it-call-my-gizmo5-when-i-have-my-gizmo5-number-configured-with-this-applic#post-108 Tue, 13 Apr 2010 17:38:30 +0000 dnarna 108@http://www.bdcsoftware.com/support-forum/ <p>does it call my gizmo5 when i have my gizmo5 number configured with this application? </p> http://www.bdcsoftware.com/support-forum/topic/e75-works-great#post-107 Thu, 01 Apr 2010 06:43:06 +0000 bikeresq 107@http://www.bdcsoftware.com/support-forum/ <p>installed the prog yesterday on my e75, and it's working fine. but I can't seem to load the s/w update to python from the ovi suite software updater. does that matter? looking forward to further developments, such as starting from the phone's native contact list; having a choice of numbers to use, but you're sure on the right track. I wish you great success. </p> http://www.bdcsoftware.com/support-forum/topic/e61-wont-even-start#post-106 Fri, 26 Mar 2010 16:56:45 +0000 rogue 106@http://www.bdcsoftware.com/support-forum/ <p>Raf,<br /> Just upgraded to n86 as the e61 was a little long in the tooth downloaded but did not install, both the python and security (they were both older than what was already on the handset) then installed gv4s60 - this time it worked (installed, and launched) - now having problems "placing"calls as the program just seemed to hang - so I exited it about 5 minutes later I got a call from my gvoice number (ie I think it was trying to place it for me) Don't know if its related but I have an address book with 2k+ contacts so I can only search and not view (what's the limit on the contacts BTW) I'll send more info if it'll help just let me know what you want. </p> http://www.bdcsoftware.com/support-forum/topic/nokia-e63#post-105 Wed, 17 Mar 2010 12:16:54 +0000 lamah 105@http://www.bdcsoftware.com/support-forum/ <p>i followed instruction on this page <a href="http://www.bdcsoftware.com/googlevoice-for-s60/" rel="nofollow">http://www.bdcsoftware.com/googlevoice-for-s60/</a></p> <p>Installation</p> <p> 1. Download and install the PyS60 1.9.7 runtime<br /> 2. For 3rd Edition phones (N95, E71, E75 etc.): download and install ssl_nokia_1_5_7.SIS<br /> 3. Download and install GoogleVoiceForS60_0.7.24_merged.sis<br /> 4. Reboot the phone.</p> <p>Everytime i start the program I get an error "An error occured. Details have been logged"</p> <p>I don't know where the details are logged.</p> <p>Anyway, the next screen shows my contact list. If i try to call anyone on the list I get the same message "An error occured. Details have been logged"</p> <p>==================Also can i get a clarification----------------</p> <p>Under options: there are 3 fields</p> <p>User Name:<br /> Password:<br /> Handset Number:</p> <p>What exactly go into these? I have tried my gmail username with and without the email address.<br /> Under headset number, I have tried both google voice number and my gizmo phone number. </p> http://www.bdcsoftware.com/support-forum/topic/e61-wont-even-start#post-104 Fri, 12 Mar 2010 16:30:18 +0000 Raf 104@http://www.bdcsoftware.com/support-forum/ <p>Try installing pips first. If it's still does not work you should wait for the Python 2.0 version which I plan to publish next week.</p> <p>Raf </p> http://www.bdcsoftware.com/support-forum/topic/e61-wont-even-start#post-103 Fri, 12 Mar 2010 15:50:06 +0000 rogue 103@http://www.bdcsoftware.com/support-forum/ <p>tried it out installing it last to my c: drive and then again to my e: drive - no change I'm afraid. should I try and uninstall everything and then retry &amp; if so what order is the prefered one for installing everything in?</p> <p>thanks</p> <p>Tim </p> http://www.bdcsoftware.com/support-forum/topic/e61-wont-even-start#post-102 Wed, 10 Mar 2010 19:26:31 +0000 Raf 102@http://www.bdcsoftware.com/support-forum/ <p>On some phone the included pips library in the python runtime does not get installed correctly. Try installing this and let me know if it helps:</p> <p><a href="http://www.bdcsoftware.com/downloads/pips.sisx" rel="nofollow">http://www.bdcsoftware.com/downloads/pips.sisx</a></p> <p>Raf </p> http://www.bdcsoftware.com/support-forum/topic/e61-wont-even-start#post-101 Wed, 10 Mar 2010 16:27:23 +0000 rogue 101@http://www.bdcsoftware.com/support-forum/ <p>I followed the instructions here</p> <p>Installation</p> <p> 1. Download and install the PyS60 1.9.7 runtime<br /> 2. For 3rd Edition phones (N95, E71, E75 etc.): download and install ssl_nokia_1_5_7.SIS<br /> 3. Download and install GoogleVoiceForS60_0.7.24_merged.sis<br /> 4. Reboot the phone.</p> <p>first for the E: drive and then repeated with ALL of them in my C: drive neither option worked I always get told</p> <p>"check if the following components are installed.<br /> -&gt;Python Runtime<br /> -&gt;PIPS library"</p> <p>any suggestions? </p> http://www.bdcsoftware.com/support-forum/topic/e63-sms-works-but-calling-wont#post-100 Wed, 03 Feb 2010 19:27:18 +0000 Raf 100@http://www.bdcsoftware.com/support-forum/ <p>Make sure you have the handset number specified in the options and that it is also configured with Google Voice. Most of the time Google refuses to place the call if you try to place a call from a number that has not been registered/verified with google.</p> <p>Raf </p> http://www.bdcsoftware.com/support-forum/topic/e63-sms-works-but-calling-wont#post-99 Wed, 03 Feb 2010 19:18:50 +0000 mangobot 99@http://www.bdcsoftware.com/support-forum/ <p>Hi, I have an E63... I got SMS to work, but whenever I try to place a call, the application says that "Google refused to place the call". Is something up with the API? </p> http://www.bdcsoftware.com/support-forum/topic/working-on-5800-but-contact-list-bug#post-98 Sun, 31 Jan 2010 09:30:26 +0000 roboconnell 98@http://www.bdcsoftware.com/support-forum/ <p>Version 0.7.25 is installed on my 5800 and working well.</p> <p>One gripe - when I first installed it, it pulled my contact list. I since trimmed down the contact list to make it easier to dial (there were too many, and the list was populated with blank identifiers). However, even after removing the app, and reinstalling - it holds onto the original contact list (and sign in info....). Any hints to fix this?</p> <p>update - oops - Now I realize the GV app uses the phone contact list not the google voice contact list. So I'm a happier guy - but I'll leave the gripe here in case anyone makes the same mistake I did! </p> http://www.bdcsoftware.com/support-forum/topic/company-name-invisible-contacts#post-97 Tue, 29 Dec 2009 17:39:11 +0000 Raf 97@http://www.bdcsoftware.com/support-forum/ <p>Thanks for the report. These are good ideas and I will try to implement them in future releases. </p> http://www.bdcsoftware.com/support-forum/topic/company-name-invisible-contacts#post-96 Tue, 29 Dec 2009 11:44:52 +0000 thecolor 96@http://www.bdcsoftware.com/support-forum/ <p>While your device shows the company name (without first or last), the software will not (yet).</p> <p>This is not necessarily a bug as opposed to user error and the lack of data read in the application, I've recently noticed the GV software does not read the "Company Name" field on my Nokia N97.</p> <p>Problem: without a "First" or "Last" name in your contact(s) the field in the software appears blank. This might not be noticeable until you hit "options" and "view numbers" (otherwise it just appears as a blank area)... and with enough (until you scroll down) fools you into thinking no contacts are displaying at all.</p> <p>Solution: hit "options" and "view numbers" while in the software, search for the number in your contacts (using OVI or Google sync or whatever program you want.) Update the contact with a first and or last name and re-sync your device. Once you've updated that contact with the first and or last name information it will show up properly in the software.</p> <p>However, I still have one contact in my list that indicates "Contact Doesn't Have Any Defined Numbers" when attempting to "view numbers". While this is only one contact (and may just be an email address in my device)... with hundreds of contacts it may take a while for me to find. (so I have one blank field on top which I cannot decipher at this time)</p> <p>Update Request: Perhaps add (view all contact information) as opposed to just numbers (like you would in your normal contact list). This might aid us in locating problem contacts to update our devices information. :) </p>